Privacy policy

SECTION 1 – WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address. When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system. Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

SECTION 2 – CONSENT

How do you get my consent? When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only. If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no. How do I withdraw my consent? If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at info@biospherenutrition.co.nz

SECTION 3 – DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

SECTION 4 – PAYMENT

Payment is made through a secure payment gateway to complete your purchase. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted. All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

SECTION 5 – THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers. In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

We share limited information with advertising and analytics providers to measure ad performance and improve our marketing. This includes Microsoft Advertising (Bing), which receives a hashed (one-way encrypted) version of your email address and phone number when you make a purchase, so that it can match conversions to ad clicks. The raw values are not shared. You can opt out of this tracking by declining marketing cookies in our consent banner or by contacting us.

SECTION 6 – SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

SECTION 7 – COOKIES

We use cookies and similar technologies for three purposes:

Essential cookies — required for the site to function (shopping cart, checkout, account login). These cannot be disabled.
Analytics cookies — help us understand how visitors use the site so we can improve it.
Marketing cookies — used by advertising partners (including Microsoft Advertising / Bing and others) to measure ad effectiveness and show relevant ads.

Where required by law, we display a consent banner allowing you to accept or decline non-essential cookies. You can change your preferences at any time via the banner or by clearing your browser cookies.

SECTION 8 – CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

SECTION 9 – YOUR RIGHTS

Depending on your location, you may have the right to:

Access the personal information we hold about you.
Request correction or deletion of that information.
Withdraw consent for marketing or analytics tracking.
Object to, or request restriction of, how we process your data.
Request data portability (a copy of your information in a machine-readable format).
Opt out of the sale or sharing of personal information (where applicable under CCPA/CPRA).

To exercise any of these rights, contact us at info@biospherenutrition.co.nz. We will respond within 30 days.

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at info@biospherenutrition.co.nz or by mail at Biosphere Nutrition.

[Re: Privacy Compliance Officer]

[72A Apollo Drive, Rosedale, Auckland, New Zealand 0632]

For residents of the European Economic Area, the UK, or similar jurisdictions, you also have the right to lodge a complaint with your local data protection authority. For New Zealand residents, you may contact the Office of the Privacy Commissioner (privacy.org.nz).